The platform is experiencing some issues - we are very sorry about it. Our engineers are already working on stabilizing the system. If you would like to get live updates on the status please subscribe on our status page here.
Welcome to Tradeshift Support
As is widely known, DSM holds high regards for a sustainability policy. As part of this way of working, we try to execute our processes as efficient as possible. One of the processes that require a more sustainable approach is the invoice handling process. DSM is therefore migrating from paper invoice documents to e-invoicing, the digital receipt and processing of all invoices for DSM’s indirect purchases on a global scale. For the future, this will count as the only approved invoicing channel for our company.
Through e-invoicing, DSM will be able to eventually eliminate all paper invoice documents from the purchase to pay process. Having timely payment high on our DSM agenda, this fast and electronic processing of invoicing will increase our timely payments. By migrating to Tradeshift with us, this will therefore benefit you directly. Invoices that used to get lost in mail traffic or would reach us with a delay will no longer happen with e-Invoicing. DSM will be able to process and pay your invoices in a more efficient way. And with this electronic way of working, Tradeshift allows you to always track and trace the status of your invoice, knowing when you can expect your payment.
Best regards,
Ron van den Akker
VP Purchasing Indirect Goods & Services
DSM B.V.
Benefits of eInvoicing with Tradeshift
Tradeshift increases invoicing accuracy, and improves visibility to the payment process and status through an easy-to-use web-based platform
Easy Setup
- No installation of hardware or software required.
- Supports both manual and highly-automated options allowing suppliers to submit invoices from within existing billing software.
Real-time Monitoring & Communication
- Check the status of invoices with real-time updates in your computer or mobile browser.
- Confirm invoice receipt -- no delays due to missing information or lost paper invoices.
- Communicate and attach supporting documents directly from within Tradeshift.
Public Profiles & Network
- Promote your business, products and services to the fastest-growing network of connected companies. Get a modern web presence easily and efficiently.
Invoicing DSM
Once you have determined your preferred method for sending your documents via Tradeshift, you are ready to start sending to DSM.
Currently, DSM uses Tradeshift for the following:
- Inbound invoices (invoices sent from suppliers)
- Inbound credit notes (credit notes sent from suppliers)
- Outbound invoice statuses (on invoices sent from suppliers)
- Outbound credit note statuses (on credit notes sent from suppliers)
- Business firewall validation rules and error messages
- It is important to note that there is a lot of functionality available on Tradeshift that is currently not used by your customer, including:
- Reception of documents outside the scope of invoices and credit notes
- Comments on invoices (available in the comments thread above sent invoices)
Getting Started with Tradeshift
We built a short guide on how to get started quickly with only 5 steps.
These five steps will guide you through the most important steps invited supplier should take while and after responding to the invitation email of their customer.
Validation Rules
The validation rules implemented by your customer are listed below:
Purchase order number: All invoices sent via Tradeshift must contain a purchase order number (PO number). This number should be issued to you by your DSM representative at the time of order placement. These numbers can be provided once at the invoice header level. The PO Number is a “dynamic validation” which requires an exact match to a an open and valid PO number. Tradeshift validates this against a real-time data feed received from your customer.
Purchase order line number: In addition to having the PO number on the invoice header, all the invoice lines must contain a PO line reference number. This number represent the number of the line as presented on the purchase order, and which you are invoicing. The PO line reference number is a “dynamic validation” which requires an exact match to a an open and valid PO number and its line reference numbers. Tradeshift validates this against a real-time data feed received from your customer.
Additional information
Please notice that in some countries there might be additional requirements due to local legislation, e.g. relating to payment references, etc. If you are unsure of which validation rules apply to you, please contact your customer's local representative.
Further to this, it is important to note that there are some “standard fields” on typical invoices that your customer does not receive from the Tradeshift platform (not visible in the web interface, and simply ignored in the case of EDI files); they are:
- Invoice due date: invoices will always be paid based on the previously agreed terms and conditions, as stipulated in your supplier agreement, and therefore are not necessary within the individual invoice.
- Payment details: invoices will always be paid, based on the payment details that your customer has registered within its financial system. If you need these changed, then you should contact your customer directly.
- Attachments: It is allowed to attached up to 3 PDF files to documents to DSM, however, DSM does not generally require attachments to invoices and credit notes.
- Tax exemption: If an invoice line is marked as tax exempt, a tax exempt reason has to be provided.